SHIPPING POLICY

How do I get free shipping?

• Free shipping and tracking number comes with every Kite, Kiteboard or Control Bar purchase.  Other shipping options are available ( UPS 3-day, UPS 2-Day USPS Priority, ect.) for an extra charge.

• All Kites, Kiteboards and Control Bars come with free shipping to anywhere in the continental United States.  Free shipping discounts are available for non-continental US states.  Please call in your order if you are not in the continental United States.

• Free shipping is for the initial order only.  Returns do not qualify for free shipping.

What is not covered under Free Shipping?

• Used equipment does not qualify for free shipping.

• Surfboards have an additional fee because they are considered “oversized”.

• Any returns of merchandise without prior authorization, or if it was our Mistake.

• Any exchanges of merchandise unless the wrong product or size was sent to you and it was our mistake.

SHIPPING POLICY

We will only ship to a confirmed paypal address or the payment methods BILLING address.  Due to high rates of fraud and credit card laws we can only ship to the on file address.  Please make sure your credit card or paypal address is correct and matches the shipping to address.  Soory for the hassle but it is rules we have to follow.......  Exceptions are made when being shipped to a verifiable business address.  But is at our discretion.